Our Refund Policy: A Commitment to Fair Partnership
Effective Date: January 1, 2025
Just as we strive for transparency in our services and our Terms of Service, we want to be upfront about our refund policy. At SEO Craze, we believe that a successful client relationship is built on open communication and a mutual understanding of our goals and responsibilities. This document outlines our approach to refunds, which is designed to be fair and is handled on a case-by-case basis in a way that respects the partnership we’ve built.
Our Refund Philosophy
Our services, particularly those involving paid advertising and ongoing digital marketing efforts, are not “products” in the traditional sense. The value we provide is a combination of our time, expertise, and strategic execution. Because of this, our refund policy is governed by the principle of mutual agreement and the specific terms outlined in your service contract.
A refund is not an automatic process. It is a resolution we may agree to collaboratively, taking into account the services already rendered, the time invested, and the specific circumstances of the situation.
Key Points of Our Policy:
- Mutual Agreement: Any refund will be decided through a mutual agreement between you and SEO Craze. We encourage open discussion to find a fair solution that works for both parties.
- According to Contract: The specific terms for a refund, including any non-refundable fees or conditions for service termination, are detailed in the individual contract or Statement of Work (SOW) that you signed when you engaged our services. This document is the ultimate guide for our financial relationship.
- Subject to U.S. Law: All refund discussions and resolutions will be conducted in full compliance with the laws of the United States of America.
How to Initiate a Refund Discussion
If you have a concern and believe a refund is warranted, the first step is to open a direct line of communication with us. We want to hear from you. Please send an email to the contact address below, and we will schedule a time to discuss the matter in detail.
We are committed to finding an equitable solution and maintaining a positive working relationship.
Contact Us
For any questions about our refund policy, privacy policy, terms of service or to discuss a specific situation, please contact us directly at admin@seocraze.com.